FAQ

Most in-stock pieces ship within 2 to 5 business days. Large structures like pergolas and outdoor kitchens ship direct from the manufacturer and may take longer — we'll give you a realistic timeline before you check out and a tracking link once it's on the truck.

Pergolas, outdoor kitchens, and other freight-shipped pieces arrive via curbside or threshold delivery depending on the product. We'll confirm delivery details by email once your order ships, and our team is available if you need help planning access to your space.

At the moment, Avaroz Outdoor ships within the United States. We're evaluating international shipping and will announce it here when it's available.

If your order hasn't shipped yet, we'll do our best to help. Reach out as soon as possible through our contact page and include your order number.

Once your order ships, you'll receive a tracking link by email. If you can't find it, check your spam folder or get in touch and we'll help you locate it.

We accept returns within 30 days of delivery on unused items in original packaging. Because many of our products are large and freight-shipped, some items may carry a restocking or return-freight fee — details are listed on each product page. For return-specific questions, including start of a return or restocking fee details, email our returns team directly at returns@avarozoutdoor.com.

Yes. Warranty terms vary by manufacturer and are listed on each product page. If something isn't performing the way it should, contact us with your order number and we'll help you file a claim.

Inspect large deliveries before signing, if possible, and note any visible damage on the delivery receipt. Contact us within 48 hours with photos and we'll arrange a replacement or repair at no cost to you.

Once your return is received and inspected, refunds are typically issued to your original payment method within 5 to 10 business days.

We build our catalog around materials proven to hold up outdoors: 304 and 316 marine-grade stainless steel, cast and powder-coated aluminum, kiln-dried cedar, and thermally modified spruce. Full material specs are listed on each product page.

Every product page lists full dimensions and clearance requirements. If you're unsure whether a piece will work for your layout, send us your measurements through the contact page and we'll help you plan it out before you order.

It depends on the product. Freestanding items like fire pits and patio heaters are ready to use out of the box. Structures like pergolas and built-in kitchens typically call for a contractor or handyman, and installation guides are noted on each product page.

Yes — everything we carry is engineered for continuous outdoor exposure, not just a display floor. Some products have climate-specific care notes, which are listed on the product page.

Most structures need only occasional cleaning with mild soap and water. Wood pieces may benefit from a yearly sealant refresh; specific care instructions are included with each product and noted on its product page.

Our products are built for year-round outdoor exposure, but a breathable cover can extend the life of fabric, cushions, and finished metal during harsh winters. We note manufacturer-specific recommendations on each product page.

You can reach us through the contact page, or call us directly — we're happy to talk through sizing, materials, or delivery before you buy.

We aim to reply within 1 to 2 business days.

Avaroz Outdoor is currently an online-only boutique. No showroom means our team can stay focused on sourcing, support, and getting your order right.

Yes. If you're a contractor, designer, or property manager buying multiple units, email our purchasing team at purchasing@avarozoutdoor.com for trade pricing. If you're a supplier or would like to become an authorized dealer, reach out to partners@avarozoutdoor.com.